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INF-013 Infrastructure Redundancy

Tier 2+ProviderDeployerGPAI Model ProviderManaged Service Provider

Description

Production infrastructure is deployed with redundancy to eliminate single points of failure for critical components. Availability architecture (multi-zone, multi-region, or equivalent) is documented and aligned to RTO/RPO targets. Redundancy configurations are tested at defined intervals.

Rationale

Single points of failure in cloud infrastructure result in outages that breach SLA commitments. Verified redundancy is the technical foundation of availability guarantees.

Applicability (9 profiles)

SaaS AI Providerstablerequiredcore
Enterprise AI Deployerstablerequiredcore

The deployer's own infrastructure. The provider's availability architecture is evidenced under VND-006 and BCM-010.

GPAI Model Providerstablerequiredcore
High-Risk Provider (EU)stablerequiredcore
Public Body Deployer (EU)stablerequiredcore

The deployer's own infrastructure. The provider's availability architecture is evidenced under VND-006 and BCM-010.

DORA ICT Provider (EU)stablerequiredcore
NIS2 Cloud Provider (EU)stablerequiredcore

Framework Mappings (14)

BCR-11Equipment Redundancyfull
DCS-18Datacenter Operations Resiliencepartial
MDS-11Model Failurepartial
BCR-11Equipment Redundancyfull
DCS-18Datacenter Operations Resiliencepartial
EU-AI-Art.15.2Accuracy, Robustness and Cybersecurity — Resilience and Fail-Safe Designinformative
8.14Redundancy of information processing facilitiesfull
NIS2-CIR-13.1Supporting Utilitiesinformative
NIS2-CIR-4.2Backup and Redundancy Managementinformative
CP-7(1)Alternate Processing Site | Separation from Primary Siteinformative
CP-8(2)Telecommunications Services | Single Points of Failurefull
SC-36Distributed Processing and Storagefull
SI-13Predictable Failure Preventionpartial
A1.2Environmental Protections, Software, Data Back-Up Processes, and Recovery Infrastructurepartial

Evidence (2)

configurationtechnicalautomated

Infrastructure deployment configuration showing multi-zone or multi-region redundancy for critical production components, with no single points of failure for services subject to availability SLAs.

Example: AWS CloudFormation template, Terraform configuration, or cloud provider console screenshot showing auto-scaling groups spanning multiple availability zones, load balancer configuration, and multi-AZ database configuration for production services

Test: Review infrastructure-as-code or cloud console configuration for production services. Verify: (1) critical compute services are deployed across at least two availability zones; (2) database services use multi-AZ or equivalent replication; (3) load balancers are configured to route around failed zones; (4) verify the redundancy configuration matches the documented RTO/RPO commitments.

recorddocumentmanual

Redundancy test record demonstrating that failover between zones or regions was tested and recovery met RTO targets.

Example: Chaos engineering test report or availability failover drill results (e.g., AWS Fault Injection Simulator run log, or equivalent) documenting the test scenario, results, and measured recovery time

Test: Request the most recent redundancy or failover test record. Verify: (1) the test covered the failure of a primary availability zone or equivalent component; (2) recovery time was measured and documented; (3) measured recovery time is at or below the defined RTO; (4) the test was conducted within the defined interval.

Questions (3)

boolean

Is production infrastructure deployed with redundancy for the components whose failure would stop the service?

Where the service runs in a cloud region, multi-zone deployment of compute, database and load balancing is the minimum expected redundancy posture.

select

What level of infrastructure redundancy is implemented for production services?

Multi-region active-active (workloads running simultaneously across two or more regions)Multi-region active-passive (failover to a secondary region with automated or manual activation)Multi-AZ within a single region (standard cloud provider availability zone redundancy)Single AZ with backup and restore as the recovery mechanismNo documented redundancy architecture

Multi-AZ within a single region is the baseline expectation. Multi-region is expected where SLAs commit to recovery times that a single-region failure would breach.

multi

Which of the following apply to your availability architecture?

It is documentedIt is aligned to the defined recovery time and recovery point objectivesRedundancy configurations are tested at defined intervalsThe test result is recorded against the architectureNone of the above

Options run from the most commonly in place to the least. Redundancy that has never been exercised is a design rather than a capability. The failover most likely to fail is the one that has only ever been drawn.